Frequently Asked Questions
Everything you need to know about your next creative companion.
What kind of warranty comes with my camera?
Every camera purchased from Irohas Photo includes a one-year international manufacturer warranty covering functional defects and mechanical failures under normal use.
How do you ensure the safety of fragile optics during shipping?
We use professional-grade, shock-absorbent packaging and double-boxing techniques for all lenses and bodies to ensure your gear arrives in perfect calibration.
Do you offer international shipping and custom duties coverage?
Yes, we ship to over 50 countries. Please note that while we handle the logistics, any import duties or local taxes are the responsibility of the recipient upon arrival.
What is your return policy for open-box electronics?
You can return items within 30 days of delivery. To be eligible for a full refund, the gear must be in its original condition with all packaging, manuals, and accessories included.
Are the used cameras inspected before being listed?
Absolutely. Our 'Certified Pre-Owned' gear undergoes a rigorous 50-point inspection by our in-house technicians, including sensor cleaning and shutter count verification.
What payment methods do you accept?
We accept all major credit cards, PayPal, and specialized financing options like Affirm to help you invest in your photography gear over time.